Terms of Sale

By receiving this email and proceeding with your order you are agreeing to be bound by these terms and conditions

The Bridesmaids Stylist does not offer a made to measure/bespoke service. Any measurements taken of the bridesmaids taken by The Bridesmaids Stylist or given to The Bridesmaids Stylist are for the purposes of allowing The Bridesmaids Stylist to order the closest available size dress from the brands size chart. The Bridesmaids Stylist advises that you should allow for additional budget to pay for third party alterations to any dresses ordered

Upon order of the dresses, the customer must supply one point of contact. The point of contact will be sent the order confirmation and will be the only point of contact The Bridesmaids Stylist will liase with in regards to any aspect of the order. The Bridesmaids stylist has the right to refuse to liase with any third party who is not this point of contact

A non-refundable 50% deposit is required before an order is placed with the designer and the remaining balance must be paid in full before any dresses can be handed over to the customer. Should the order be cancelled by the customer once the order is placed with The Bridesmaids Stylist full payment of the order is required of the customer

All prices quoted are inclusive of VAT

The Bridesmaids Stylist will provide the customer with an approximate delivery date on the order confirmation advised by the designer when the order is placed by The Bridesmaids Stylist. In the unlikely event that the delivery is delayed over 1month past the estimated delivery date, if the dresses are no longer required, the customer will be entitled to a full refund of the deposit paid (when the order was placed). No claims for other and/or consequential loss/delay shall be allowed in connection with any such non-delivery

The Bridesmaids Stylist is not responsible for any additional required alterations to the Bridesmaids dresses resulting from changes to the bridesmaids/customers shape or weight after measurements have been taken

When not measured by The Bridesmaids Stylist the company takes no responsibility for incorrect sizes of dresses ordered when based on measurements supplied by the customer or bridesmaid via email, telephone or given during an appointment

The Bridesmaids Stylist takes no responsibility for shading variation of orders which may vary to swatches and sample colours shown on the appointment

The Bridesmaids Stylist is not responsible and will not refund for any discrepancies in the colours or shades between styles

When dresses arrive to The Bridesmaids Stylist from the designer, the customer will be notified by phone or email. The customer will then have 14 days to collect. If dresses are collected after this 14 day period, The Bridesmaids Stylist can take no responsibility for any issues with the order as this exceeds the time frame in which The Bridesmaids Stylist can report and rectify any discrepancies with the order with the designer

Any issues with the quality of the bridesmaid dress supplied must be notified immediately upon receipt. Once the bridesmaids dress has been taken The Bridesmaids Stylist can take no responsibility for any discrepancies in the quality of the dresses

In the rare occasion that there is a quality/sizing issue with any of the order as a result of production error, the defected dress/dresses are returned to the designer for a full investigation. Should the designer confirm that the issue is due to a production error, the faulty item will either be fixed or replaced. Faulty orders are strictly non-refundable unless it is deemed by the designer un-replaceable/unfixable

Prices quoted do not include postage of dresses to any destination

In the event of a customer’s wedding being cancelled full payment is still required

The Bridesmaids Stylist reserves the right to refuse any order which does not adhere to the above terms and conditions

All rights reserved

 

COMPLAINT HANDLING

We sincerely hope you are over the moon with your purchase but in the rare instance that you have reason to complain please contact us straightaway and we will respond as quickly as we can.

Email: thebridesmaidsstylist@gmail.com

Phone 07748987733